Senior Hackathon Account Manager

  • Events
  • New York, United States

Senior Hackathon Account Manager

Job description

Major League Hacking (MLH) is looking for someone to join our growing team as our Senior Hackathon Account Manager.

MLH is rethinking technical education for the modern world. Today, we work with more than half of US Computer Science Students and have a worldwide community of over 130,000 people each year. Our unique hands-on, community-driven approach has helped more than half a million technologists worldwide launch their careers and stay up-to-date with the latest trends.

We’re a Certified B-Corp which means that we put our mission before everything else and are a great company to work for and with. Our programs are helping to expand access to technical education to people who have historically not been served by technology.

If you're passionate about technology, education, and the future of work – this is the place for you!

What you’ll be doing.

As our Senior Hackathon Account Manager you’ll lead the team that builds partnerships with our 200+ independently organized hackathons each year as part of our Student Hackathon League.

Your team will be responsible for determining which events MLH will work with each year, onboarding them, and then providing ongoing advice & support leading up to their events. You’ll ensure we provide excellent support through Zoom and email utilizing resources like our written public Organizer Guide and virtual Peer Group meetings.

You’ll be measured on the quality and speed of service provided by your team as well as their ability to ensure each partner event meets all onboarding requirements.

Key Duties and Responsibilities

  • Team Management - Day-to-day management and development of our Hackathon Community Managers. You’ll provide them instruction and support as they work with our hackathon organizers. You’ll measure their performance and coach them to be successful.

  • Support Enablement - Ensure our organizers receive high quality help when they reach out to MLH, this might mean developing or reworking support processes, producing public/private resources to distribute to organizers.

  • Maintain Organizer Satisfaction - Keep our organizers excited about working with Major League Hacking and build that excitement further. Our ability to run our League hinges on our ability to meet the needs of our organizers and ensure they want to work with us. This means both ensuring we meet the commitments we make but also the intangibles of creating strong positive relationships.

  • Monitoring & Reporting - Track our ability to meet commitments to our organizers and their own fulfillment of their commitments to us.

Requirements

  • Technical Background - You’re working with a highly technical community and here credibility is key, you should have experience working around developers, whether you are one or worked in a company whose customer is developers.

  • Related Management Experience - While this team’s role isn’t quite support,customer enablement, or success, it serves a similar function: providing high touch & individualized service to one of our core constituencies (hackathon organizers) while ensuring they have completed all the tasks required for partnership. We’d like you to know how to measure and support a team who does this and have experience doing so.

  • Product Mindset - You will see the issues our organizers face head on, you’ll use this information to change how we support our organizers. You should have experience identifying customer/consumer needs and working within an organization to make changes to meet them.

  • Travel & Weekends - Our events happen all over the world on weekends, in order to lead this team, you’ll need to be able to really understand how to run our events, and as such attend them several times a year.

If you’ve found yourself excited thinking about this role, even if you don’t quite meet every requirement, we encourage you to apply. Hacking is all about figuring out different solutions to problems, and showing how your experience might serve as a substitute for our requirements might be your first hack with us.

We serve a diverse community and perspectives of women, people of color, LGBTQIA+ people, and those with backgrounds typically not served by technology help us serve our community more deeply. We strongly encourage applications from people with these identities or who are members of other marginalized communities.

While we are presently remote due to COVID, our team has indicated a strong wish to return to in-person work and we will be adopting a hybrid schedule of three days a week in office and two days a week remote. For the right candidate we will explore remote options, but unless you have a reason that prevents it, it is greatly preferred that you work from our New York Headquarters or one of our developing offices in London, Seattle, or (pending) India.