Senior Client Success Manager

  • Fellowship
  • New York, United States

Senior Client Success Manager

Job description

Major League Hacking (MLH) is looking for someone to join our growing team as our Senior Client Success Manager.

MLH is rethinking technical education for the modern world. Today, we work with more than a third of US Computer Science Students and have a worldwide community of over 135,000 people each year. Our unique hands-on, community-driven approach has helped more than half a million technologists worldwide launch their careers and stay up-to-date with the latest trends.

We’re a Certified B-Corp which means that we put our mission before everything else and are a great company to work for and with. Our programs are helping to expand access to technical education to people who have historically not been served by technology.

If you're passionate about technology, education, and the future of work – this is the place for you!

What you’ll be doing.

You’ll be the first Client Success hire for the Fellowship Product, brought in to help build on our existing processes while also managing key accounts. 

Key Duties and Responsibilities

  • Oversee partner onboarding processes

  • Monitor, enable key success metrics like MLH community engagement, key demographic data, fellow/partner reaction, and program impact

  • Build, deliver partner impact reports that happen 6x a year for key partners

  • Support the Sales Team in renewals/expansions

  • Synthesize fellow and partner feedback for the product team


Requirements

Requirements

  • 2-4 years prior experience in Client Success, Customer Success, Sales, or Account Management.

  • Strong project or program management skills, with experience leading and implementing high-impact projects with cross-functional teams.

  • High attention to detail and standard of excellence.

  • Demonstrated ability to problem solve in complex situations with minimal guidance.

  • Excellent oral/written communication, interpersonal and analytical skills.

  • Familiarity with technical software and/or hardware development

  • Willingness to travel

  • Passionate about technical education and communities.

If you’ve found yourself excited thinking about this role, even if you don’t quite meet every requirement, we encourage you to apply. Hacking is all about figuring out different solutions to problems, and showing how your experience might serve as a substitute for our requirements might be your first hack with us.

We serve a diverse community and perspectives of women, people of color, LGBTQIA+ people, and those with backgrounds typically not served by technology help us serve our community more deeply. We strongly encourage applications from people with these identities or who are members of other marginalized communities.

While we are presently remote due to COVID, our team has indicated a strong wish to return to in-person work and we will be adopting a hybrid schedule of three days a week in office and two days a week remote. For the right candidate we will explore remote options, but unless you have a reason that prevents it, it is greatly preferred that you work from our New York Headquarters or one of our developing offices in London, Seattle, or (pending) India.