Community Support Specialist

  • Operations
  • New York, United States

Community Support Specialist

Job description

Major League Hacking (MLH) is looking for someone to join our growing family and (currently virtual) New York City office as a part-time Community Support Specialist or (currently virtual) Bangalore office as a full-time Community Support Specialist.


As a Community Support Specialist, you’ll be responsible for answering questions from our community of 130,000+ student technologists through email, social media, and MLH’s various platforms.


Key Duties and Responsibilities


  • Answer Tickets. You’ll use existing templates in addition to responses and resources you create to make sure that people’s questions are answered quickly and in a friendly manner.
  • Coordinate Internally. You’ll work across our teams to make sure you can get specific answers to specific questions that come in to our support platform.
  • Understand a Wide Range of Products. MLH works with students who attend hackathons, workshops, and other events, as well as the people who lead them. Each of these products and audiences have different questions and need different kinds of service. You’ll develop an understanding of each of these and be able to answer queries on any of the products we support.


What Success Looks Like


We’ll know you’re successful in this role if you understand how MLH’s various products and teams work together. You’ll use this knowledge to either immediately answer questions or find the person within the company who can, and translate their answers to the person who asked. To be really successful you’ll also be able to push our team to bring issues to resolution when necessary.

Requirements

  • Excellent written communication skills
  • An excitement to find answers - a human grep command
  • We’d prefer a candidate familiar with MLH and our events