Ambassador Program Manager

  • Administrative
  • New York, NY / Seattle, WA, United States

Ambassador Program Manager

Job description

Major League Hacking (MLH) is looking for someone to join our growing family and New York City office as our Ambassador Program Manager.

MLH has a team of nearly 50 contractors who have come from from the MLH community and gotten more involved. Once we've identified an a member of our community and hired them as a contractor, they could do anything from representing Major League Hacking at our events each weekend, interviewing candidates for our Fellowship, teaching workshops, writing content, and more.  As Ambassador Program Manager, you’ll be responsible for working with these members of the MLH family to ensure they’re learning, engaged, and excellent representatives of MLH. You’ll further develop the program to allow managers throughout the organization to utilize these ambassadors in their work.

This is a great role for someone with experience working with large teams or highly engaged communities and who is excited about discovering potential in people.

Key Duties and Responsibilities

  • Monthly Staff Management and Allocation. Assign responsibilities, establish goals, and monitor/evaluate results for 50+ contractors across a variety of projects each month. Hold them accountable to their commitments by keeping track of their project progress and hours.

  • Training. Oversee the creation, execution, and evaluation of training activities and materials for the Coaches. Ensure that individuals stay up-to-date with the latest requirements by identifying knowledge gaps and closing them through educational opportunities.

  • Mentorship and Talent Development. Build and maintain a strong relationship with ambassadors through regular meetings and thoughtful feedback. You’ll identify each person’s strengths and find the best ways for them to contribute to the organization each month.

  • Program Development. Implement a feedback loop that drives constant improvements to the program and process. Discover new ways for the ambassadors to contribute to the organization and work with key stakeholders to implement them.

  • Regular Communication. Act as the main point of contact for remote ambassadors in the program. Keep them updated on important organization and program news and respond to their questions and requests.

  • Recruiting. Source, interview, hire, and onboard new community members into the program.


  • Competitive salary
  • Stock options
  • Medical, dental, vision benefits and 401K
  • Unlimited PTO
  • Ability to work from home 2x per week
  • Weekly team lunches
  • Travel opportunities

More About Major League Hacking (MLH):

Major League Hacking (MLH) is rethinking technical education for the modern world. MLH has become the default destination for top tech talent to gain hands-on experience, build their professional networks, and ultimately level up their careers. In 2020 alone, more than 120,000 technologists joined the MLH community at 1,400 MLH-powered hackathons, workshops, and fellowships worldwide.

  • We’re a team of 15 full-time people with offices in New York City, Seattle, and Bangalore/Delhi.
  • Our co-founders, Swift and Jon, were recognized for their work in education by Forbes in the 2017 30 Under 30 list.
  • We work with some of the top technology brands like GitHub, Amazon, Facebook, Twilio, Indeed, Adobe, and Amex to help them reach our community and get the latest and greatest tools into their hands.
  • We have a group of world-class investors including General Catalyst, Alexis Ohanian (Reddit), Jeff Lawson (Twilio), and Sundance DiGiovanni (Major League Gaming).
  • We are a mission driven B Corp, committed to responsibly serving the world and our community


  • 2-3 years of experience managing large teams or highly engaged contributor communities

  • Excellent verbal and written communication skills

  • Talent coaching and developing people

  • Demonstrated ability to monitor and support a variety of projects

  • Willing to occasionally work weekends while traveling across North America and globally